Refund policy

Returns Policy

Overview

Returns will be granted within 30 days from the date of product delivery, as confirmed by the shipping record. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, items must be unused and in the same condition as received. They must also be in their original packaging.

Small imperfections or paint chips are not considered damage. Normal wear is also not considered damage. Goods that have been used are not eligible for return.

Damaged Goods

If your item arrives damaged, you may request a return and a shipping label will be provided. To initiate this, please email a clear photo of the damage to returns@getlinedout.com with the subject line: “Requesting Return for Damaged Goods.”

Other Returns

If the goods are not damaged but you still wish to return them, you may do so within the 30-day window. However, you will be responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you by email. If your refund is approved, it will be processed and credited to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company—it may take some time before your refund posts.
Contact your bank—there is often processing time before posting.

If you’ve done all of the above and still haven’t received your refund, contact us at returns@getlinedout.com.